Guide for Tenants

Finding a property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. Our tenancies are granted for a minimum term of 6 months. Although you may have tried other letting agents and may not have been successful, with Bsmart homes rest assured we are here to help.


Viewings will be arranged at times to suit you, including evenings and weekends. You will invariably be accompanied by a specialist member of staff, who can give advice and answer any questions you may have.

The property

Once you have decided on a property, you will need to apply for it. Bsmart homes will then package your case and pass it over to the landlord. This will include all your details, credit checks references (if required) and anything else the landlord requires. Assuming that the tenancy goes ahead, we will get you to sign the tenancy agreement to protect both you and the landlord.


As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord or previous mortgage statement. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.


Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account unless other terms are agreed.


A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Insurance for tenants

As a tenant you are not responsible for the buildings insurance but you may look to protect your own valuable possessions, if you require any assistance then ask your letting manager who will be happy to point you in the right direction.

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Bsmart homes LTD
110 Church Street
S64 8DQ

Tel: 01709 591919


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